You’ve scheduled a pickup. The truck is coming next week. Now what?
The good news is that we handle the heavy lifting — literally and figuratively. But a little bit of preparation on your end can make the whole process faster, smoother, and less disruptive to your team.
Here’s a straightforward guide to getting your office ready.
Take a Quick Inventory
You don’t need a detailed spreadsheet (though we won’t complain if you have one). Just a general sense of what’s going and where it’s located. Are there servers in a data closet? Desktops under every desk on the third floor? A pile of switches nobody’s touched in three years in the storage room?
Knowing the approximate quantity and location helps our team plan the right number of people, the right vehicle, and the right amount of time. If it’s a large job — say, a full office decommission or data center cleanout — a walkthrough beforehand helps us scope it properly.
Decide What’s Going and What’s Staying
This sounds obvious, but it trips people up more often than you’d think. Make sure the decision about what’s being retired has been communicated clearly to your team. The last thing anyone wants is a panicked call because someone’s working desktop ended up on the truck.
If there’s any ambiguity, label things. Painter’s tape and a marker work great. “GOES” and “STAYS” stickers work even better. If equipment is in a shared space, make sure the relevant stakeholders have signed off.
Think About Data — But Don’t Stress About It
We handle data destruction as part of our standard process, following NIST 800-88 guidelines. So you don’t need to wipe drives yourself before we arrive.
That said, if your organization has internal policies that require IT to wipe drives before equipment leaves the building, do that first. We’d rather work with your security team than around them.
The main thing to be aware of: make sure you’ve identified all storage media. It’s easy to forget about USB drives left in ports, SD cards in card readers, or that NVMe drive in the server someone installed for testing two years ago.
Accessibility and Logistics
Think about how we’re going to get the equipment out of your building.
Is there a loading dock? An elevator? Do we need building management access or a freight elevator reservation? Is there a time window that works best to avoid disrupting your team — early morning, after hours, weekends?
For data center or server room pickups specifically, consider whether racks need to be powered down, cables disconnected, and equipment unracked before we arrive, or whether you’d like us to handle that as part of the service.
Communicate With Your Team
Let the relevant people know the pickup is happening. Front desk staff, building security, IT personnel, and office managers all benefit from knowing when a truck is showing up and what’s happening. It prevents confusion and makes sure we can get to where we need to go without delays.
What You Don’t Need to Do
You don’t need to clean the equipment. You don’t need to remove drives or components. You don’t need to bag cables separately. You don’t need to organize anything by type. All of that is our job.
Your only job is to make sure we can get to the equipment and that everyone knows it’s supposed to leave.
Day Of: What to Expect
Our team shows up at the scheduled time, checks in with your point of contact, and gets to work. We bring all necessary equipment — carts, dollies, protective materials. We load everything, confirm the haul with your team, and head out. You get documentation of what was picked up and, once processing is complete, documentation of the data handling process.
That’s it. You go back to your day.
Ready to schedule? Request a free pickup in Dallas-Fort Worth →